Medical Billing Specialist + Receptionist

Job Description

Are you a versatile healthcare professional who can effortlessly balance the precision of medical billing with the warmth of a welcoming receptionist?

As our Medical Billing Specialist + Receptionist, you’re the first friendly face our patients see when they walk through our doors. Plus, you’re also responsible for ensuring the financial health of our practice. It’s a unique role that calls for a skillful blend of meticulous billing and a genuinely friendly demeanor.

In this position, excellent communication skills are a must. You’ll be interacting with our patients face-to-face, over email, and on the phone, so clear, persuasive, and warm communication is key. Your compassion will shine through as you support our patients on their journey to building their families.

Above all, you need to genuinely enjoy working with people. We’re a small yet powerful team built on collaboration, and this role embodies that spirit. Together, we’re committed to elevating our practice, breaking down fertility barriers, and delivering incredible results for our patients.

Feeling excited and motivated? Then you’re exactly the kind of candidate we’re eager to meet!

What You’ll Do

Billing Specialist

Collect payment from patients.
Send invoices, follow up, and ensure patients are making payments.
Identify and correct coding errors and discrepancies if labs aren’t ordered correctly.
Send invoices to patients for labs.
Communicate fees to patients in advance of their appointments.
Maintain compliance with healthcare regulations, such as HIPAA.
Answer patient questions about fees and provide clarity.
Collaborate with our Billing Lead to resolve issues and keep our finances strong.
Actively look for ways to make our billing process more efficient and effective.

Receptionist

Greet and room patients with a warm and professional demeanor.
Keep our team informed of incoming patients and visitors via our internal chat channel.
Efficiently schedule appointments and reschedule as needed.
Address patient inquiries, ensuring they feel welcomed and valued.
Ensure the waiting area is organized and clean, with a sufficient supply of water and snacks.
Manage incoming calls, screen, take messages, and direct callers appropriately.

What You Bring

Ability to adapt in a fast-paced, growing environment.
3+ years of relevant experience in both receptionist and medical billing roles (or equivalent) is preferred.
Certification as a Medical Assistant and experience with an EMR system is preferred.
Excellent written and verbal communication skills — you communicate clearly and warmly.
Proactive with an unshakable ability to stay focused without constant supervision.
A growth-mindset and passion for optimizing your tasks.
Strong attention to detail.
Excellent problem-solving and critical-thinking skills.
Commitment to continuously learning, improving, and refining your skills.
You’re a team player ready to assist and step-in to help the team.
You care deeply about your work, team members, and the well-being of the company.
You want to make an impact — finding ways to add value, improve efficiencies, and provide excellent patient care.

The Details

You’ll work 35+ hours a week during our operating hours, including 8-hour shifts and weekends as needed. Our office hours are from Mon-Fri, 7:30am-4pm, and Sat-Sun from 8am-11am.
This is an in-office position at our San Ramon location (94583), so a reliable commute is a must.
Compensation ranges from $20 – $27 per hour, with opportunities for advancement.
Paid health, dental, and vision insurance, sick time, PTO, and a 401(k).

Not Mandatory, But a Plus

Experience working in the fertility field and/or women’s health
BLS Certification

How to Apply

Complete the application form below and we’ll get back to you within 5 days.

Please DO NOT CALL regarding this position. We do not review any applicants or provide status over the phone. Thank you for your understanding.